Discussion - Tips and best practices from the community
Nouvelle publicationFind tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.
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The ultimate checklist to optimize your Zendesk Épinglée En avant2 votes 11 commentaires
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Guide community tips for Help Center Épinglée2 votes 147 commentaires
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Tip: Keep Yourself SANE By Organizing Your Triggers Épinglée En avant3 votes 13 commentaires
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How to make a ZD Guide article which displays your ZD directory0 votes 0 commentaires
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Como fazer para que o ticket pai quando for fechado não feche também o ticket filho?0 votes 1 commentaire
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Tip: calculating Next Reply Time (non-messaging/chat channels)1 vote 1 commentaire
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Viewing related tickets via lookup relationship field1 vote 1 commentaire
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Product Announcements in Chat0 votes 0 commentaires
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Collecting CSAT Data For Multiple Agents on the Same Ticket0 votes 1 commentaire
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Recommended CSAT applications0 votes 1 commentaire
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demande d activation de mon compte bskimmobilier9428.zendesk.com0 votes 0 commentaires
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ChatGPT + your data in Zendesk1 vote 1 commentaire
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Tiggers-based Notifications: Workaround for posting private note in ticket automatically0 votes 0 commentaires
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How to ban people in Messaging3 votes 3 commentaires
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Tags: Create powerful tags while limiting real-estate usage1 vote 2 commentaires
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Brands: Not Just for Customers En avant1 vote 3 commentaires
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Best Practice for Assigning Outbound Call Tickets (via Talk) in Zendesk Support1 vote 1 commentaire
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Prevent "Thank you" replies from reopening tickets5 votes 19 commentaires
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Deep dive into ticket reassignment with Explore reports En avant6 votes 3 commentaires
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How to snooze a ticket6 votes 0 commentaires
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Have Separate Signature for Side Conversations & Public Ticket Responses2 votes 1 commentaire
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How to monitor on-hold tickets effectively En avant6 votes 2 commentaires
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Turning nested field options into usable placeholders with dynamic content4 votes 2 commentaires
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How to streamline your data migration to Zendesk?1 vote 0 commentaires
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Put your review generation on auto pilot with Zendesk CSAT & Automations3 votes 1 commentaire
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Internal Note - a collection of developer focused tutorials4 votes 0 commentaires
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Workaround for Auto-Assigned Tickets for Out of Office Agents!0 votes 5 commentaires
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Dealing with SLA blind spots4 votes 3 commentaires
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Automatically set Organization Domain (using Zapier middleware)0 votes 0 commentaires