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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Six months ago I promised to write a post answering the question under the last post of the great series of Knowledge Ma...

Publication le 28 mars 2019 · Andrei Kamarouski

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The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. L...

Publication le 18 août 2021 · Trapta Singh

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As a Zendesk Administrator, you understand the critical role schedules and holiday management play in providing seamless...

Publication le 03 janv. 2024 · Brandon (729)

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** This reports is useful if the ticket can be assigned to different groups through its life cycle I was on a mission to...

Publication le 15 janv. 2024 · Abdelhameed Khaled

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A potential solution that solves for the dreaded Thank You reply that reopens a solved ticket. Due to constraints from Z...

Publication le 08 févr. 2024 · Trae McConniel

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Hi Community,   Question - Is there any way to automatically close an open accordion when you click to open another...

Publication le 18 juin 2024 · Ifra Saqlain

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I really like the new Request list experience and we recently rolled it out. However, there were a few key features that...

Publication le 02 oct. 2024 · Matthew Toenjes

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Check out these Guide tips for your Help Center!   Follow this post and we'll update you when we add a new tip.  Tips ...

Publication le 21 août 2013 · Jennifer Rowe

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Welcome Let me introduce you to kBackup! This little app will allow you to back up your help centre content to your loca...

Publication le 10 mai 2016 · Felix Stubner

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Hello, We are a T-Shirt factory in Brazil and we realized that when tickets get more than 4 replies from the same agent...

Publication le 11 janv. 2017 · Supervisão - Atendimento

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