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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Using Customer Journey idea to set up or scale your Zendesk
      Épinglée
      Six months ago I promised to write a post answering the question under the last post of the great series of Knowledge Ma...

      Publication le 28 mars 2019 · Andrei Kamarouski

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      Tip: Collapsible headers in articles or templates (accordions)
      Épinglée
      The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. L...

      Publication le 18 août 2021 · Trapta Singh

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      Streamlining Zendesk Administration: Mastering Schedules and Holidays
      Épinglée
      As a Zendesk Administrator, you understand the critical role schedules and holiday management play in providing seamless...

      Publication le 03 janv. 2024 · Brandon Tidd

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      Group / Departments actual ticket resolution time
      Épinglée
      ** This reports is useful if the ticket can be assigned to different groups through its life cycle I was on a mission to...

      Publication le 15 janv. 2024 · Abdelhameed Khaled

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      Stop Thank You Responses From Reopening Tickets - 2024
      Épinglée
      A potential solution that solves for the dreaded Thank You reply that reopens a solved ticket. Due to constraints from Z...

      Publication le 08 févr. 2024 · Trae McConniel

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      Add Accordion to the templates
      Épinglée
      Hi Community,   Question - Is there any way to automatically close an open accordion when you click to open another...

      Publication le 18 juin 2024 · Ifra Saqlain

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      New request list experience - Export .csv Button
      Épinglée
      I really like the new Request list experience and we recently rolled it out. However, there were a few key features that...

      Publication le 02 oct. 2024 · Matthew Toenjes

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      Guide community tips for Help Center
      Épinglée
      Check out these Guide tips for your Help Center!   Follow this post and we'll update you when we add a new tip.  Tips ...

      Publication le 21 août 2013 · Jennifer Rowe

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      Reporting for key words within Ticket Summary
      I need some help in creating a report where I need to look for 3 or 4 different key works within Ticket Summary field an...

      Publication le 06 mars 2025 · Igneshkumar Patel

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      Restricting Satisfaction Surveys by Date
      Introduction Customers with many tickets can become overwhelmed with satisfaction surveys. This frustrates the customer...

      Publication le 03 oct. 2017 · ZZ Graeme Carmichael

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