Recherches récentes

Pas de recherche récente

Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

Nouvelle publication
Tout afficher
    Trier par activité récente
      Back up your Help Center articles at the click of a button!
      Welcome Let me introduce you to kBackup! This little app will allow you to back up your help centre content to your loca...

      Publication le 10 mai 2016 · Felix Stubner

      113

      Abonnés

      9

      Votes

      252

      Commentaires

      Prefill and hide Subject & Description fields of specific form on New Request Template
      Hello Everyone, Credit Zendesk Product(s): Zendesk Guide Code Requirement: JavaScript Template: New Request page Scenari...

      Publication le 20 oct. 2022 · Ifra Saqlain

      27

      Abonnés

      4

      Votes

      68

      Commentaires

      Help Center user segmentation using Google Analytics custom dimensions
      Many customers ask how they can segment out their Help Center activity metrics based on user role. While this isn’t curr...

      Publication le 04 sept. 2014 · Jason Maynard

      26

      Abonnés

      0

      Votes

      42

      Commentaires

      Saving responses for common customer inquiries
      I've been searching the KB and I guess I'm not using the correct terms to find what feature I'm looking for. We get tick...

      Publication le 05 févr. 2025 · Jeff Hubbard

      1

      Abonné

      0

      Votes

      1

      Commentaire

      SPAM Controls - content of Email
      We've seen a recent uptick in SPAM emails to our Support channels.I was wondering if anyone had any Trigger/Automation s...

      Publication le 19 févr. 2025 · Ross Thomas

      0

      Abonnés

      0

      Votes

      0

      Commentaire

      Expanding images in Help Center articles
      Unfortunately the ZenDesk Help Center does not natively allow you to have images that expand in size and show ...

      Publication le 23 sept. 2018 · Joshua Tallent

      30

      Abonnés

      2

      Votes

      66

      Commentaires

      Remind agents to call the customer before posting the 5th reply
      Hello, We are a T-Shirt factory in Brazil and we realized that when tickets get more than 4 replies from the same agent...

      Publication le 11 janv. 2017 · Supervisão - Atendimento

      6

      Abonnés

      0

      Votes

      6

      Commentaires

      Prevent "Thank you" replies from reopening tickets
      Hi there! Do you have really kind customers who reply just to say "thanks"? This is great, but it creates more work / cl...

      Publication le 20 mai 2023 · Stephen Belleau

      18

      Abonnés

      5

      Votes

      21

      Commentaires

      Limiting Ticket Submission
      I need help figuring out if something is possible for Ticket Submissions.    Scenario: We have a large client base, and ...

      Publication le 03 juil. 2024 · Robyn Casanova

      4

      Abonnés

      0

      Votes

      3

      Commentaires

      Provision of data in Zendesk from a third-party system without webhook
      We use a server-side rendered (SSR) Zendesk app to display data from a third-party system in Zendesk. We would also like...

      Publication le 13 sept. 2024 · Fredrick Hildebrand

      2

      Abonnés

      0

      Votes

      2

      Commentaires