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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Ticket links on iPhone dont open to app anymore
      Ticket ID links in an email use to open directly to the app to view the ticket. But for months it goes to a browser with...

      Publication le 15 sept. 2024 · Exposure Events

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      Best ways to recommend articles based on labels?
      I'm hoping to get some guidance. We want to try to give people access to the articles they probably need, ideally before...

      Publication le 13 déc. 2024 · Kyle Kowalsky

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      Help Center - Reusable Components?
      Hi, I’m using Zendesk Help Center to build my help center and customizing the UI by editing the theme code. I’m wonderin...

      Publication le 26 nov. 2024 · Enrico Monte

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      How to Export Zendesk Guide Data as CSV
       Here is a script that exports Zendesk Guide Article information as a CSV: https://github.com/scotthavard92/Zendesk-Hel...

      Publication le 23 août 2018 · Scott Havard

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      Hiding An Agent's Identity
      Administrators should follow a few steps to hide agent identities from customers. Disable personal email replies Remov...

      Publication le 27 oct. 2015 · ZZ Graeme Carmichael

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      WEBINAR | Employee Services: Streamline Internal Helpdesks with Zendesk
      Join us for this session tailored for HR, IT, Facilities Services, Operations, and Support professionals! Learn how to t...

      Publication le 26 nov. 2024 · Elena

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      Notifications for Community Members
      Hi, everyone! Does anyone have any best practices for ensuring members of our community get notified? It seems like the ...

      Publication le 29 oct. 2024 · Colby Conway

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      Suspended Tickets - out of office
      Hi everyone,   We just started using Zendesk at my Firm and suspended tickets became a problem on day 2:)   The first is...

      Publication le 10 nov. 2024 · Sanchez, Santiago

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      "Mark as done" button in emails to customers/requesters
      Avec réponse
      Dear Community, I am pretty certain what we have in mind here should be possible - unfortunately I have spent hours sear...

      Publication le 11 nov. 2024 · Yvonne P.

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      Push notifications from Zendesk to Slack
      The official Zendesk-Slack integration is very powerful, offering out-of-the-box two-way communication in a stylish way,...

      Publication le 09 mai 2019 · Jacob the Moderator

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