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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Any advice to set up e-bonding with a system that uses a SOAP API instead of a REST API
      Hi All,   We received a request from 1 of our customers to set up ebonding between our Zendesk instance and their Snow i...

      Publication le 23 juil. 2024 · Gert Schonewille

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      Tip: Showing predefined answers for custom field values in your Help Center webform
      Hi all! Today I would like to share a very nice tip that expands the standard self-service options of your Help Cen...

      Publication le 17 févr. 2021 · Andrei Kamarouski

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      Dealing with SLA blind spots
      Background We use first- and next-reply-time targets in our SLA policies, however, there are certain scenarios where int...

      Publication le 05 janv. 2023 · Jacob the Moderator

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      Tricky Situation with Priorities
      Hi All,   My company uses Zendesk across 3 products and I'm bringing a 4th online. This is all within the same brand (i ...

      Publication le 14 août 2024 · Sam Quirke

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      Targets now becoming Webhooks
      Hello,    I used to have a target that allowed me to add an action to a trigger. The action was “target>Internal note”. ...

      Publication le 13 août 2024 · Lara Atkins

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      Total Worked Time Calculation
      I'm trying to measure worked time per hour for my work-from-home reps.  I have two measures that go into this. Tickets p...

      Publication le 08 août 2024 · Larry Click

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      V2 REPL Zendesk App possibilities examples
      Hi Zendesk Community,   Zendesk offers an app called V2 REPL that seems to be capable of a lot, but there aren't any exa...

      Publication le 07 août 2024 · Raphael.peguet

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      See all the tickets that one user is following?
      I can filter views by assignee, but I'm trying to figure out whether there's a way to see all the tickets that a given u...

      Publication le 24 juil. 2024 · Amanda Hickman

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      Adding a click-to-chat link
      Open the chat window by clicking a button or link on the Help Center. This can be achieved by adding a few lines of cod...

      Publication le 16 juil. 2015 · Diziana

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      Add Accordion based on Table Of Content
      Avec réponse
      Hi Community,   This functionality is based on TOC.  After clicking the TOC link, the accordion will open conc...

      Publication le 18 juin 2024 · Ifra Saqlain

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