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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Saving responses for common customer inquiries
      I've been searching the KB and I guess I'm not using the correct terms to find what feature I'm looking for. We get tick...

      Publication le 05 févr. 2025 · Jeff Hubbard

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      SPAM Controls - content of Email
      We've seen a recent uptick in SPAM emails to our Support channels.I was wondering if anyone had any Trigger/Automation s...

      Publication le 19 févr. 2025 · Ross Thomas

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      Expanding images in Help Center articles
      Unfortunately the ZenDesk Help Center does not natively allow you to have images that expand in size and show ...

      Publication le 23 sept. 2018 · Joshua Tallent

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      Remind agents to call the customer before posting the 5th reply
      Hello, We are a T-Shirt factory in Brazil and we realized that when tickets get more than 4 replies from the same agent...

      Publication le 11 janv. 2017 · Supervisão - Atendimento

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      Prevent "Thank you" replies from reopening tickets
      Hi there! Do you have really kind customers who reply just to say "thanks"? This is great, but it creates more work / cl...

      Publication le 20 mai 2023 · Stephen Belleau

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      Limiting Ticket Submission
      I need help figuring out if something is possible for Ticket Submissions.    Scenario: We have a large client base, and ...

      Publication le 03 juil. 2024 · Robyn Casanova

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      Provision of data in Zendesk from a third-party system without webhook
      We use a server-side rendered (SSR) Zendesk app to display data from a third-party system in Zendesk. We would also like...

      Publication le 13 sept. 2024 · Fredrick Hildebrand

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      Guide Tip: New way to request feedback for article downvotes
      Prerequisite:* Admin access Support & Guide* Default Copenhagen Theme* Turn-on anonymous ticket submission* Custom f...

      Publication le 12 déc. 2023 · Edward Teach

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      How to recreate the Insights CSAT dashboard in Explore
      The Goal It can be really satisfying (ha) to see all of your CSAT ratings with clear visual indicators for good and bad ...

      Publication le 30 oct. 2020 · Chris Bulin

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      Prevent those customers from submitting tickets to your support after they have churned
      In order to prevent customer from submitting tickets to your support after they have churned , ZD suggested this KB arti...

      Publication le 28 janv. 2025 · Rishi Dutta

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