Recherches récentes

Pas de recherche récente

Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

Nouvelle publication
Tout afficher
    Trier par activité récente
      Using Enhanced SLAs
      We had the amazing opportunity to get to play around with enhanced service level agreement (SLA) functionality in Zendes...

      Publication le 04 mai 2015 · Mat Cropper

      15

      Abonnés

      0

      Votes

      11

      Commentaires

      Import your Zendesk Customer Service Data into your Data Warehouse
      Zendesk's moto is that "Businesses are made of relationships. Those relationships can be complicated, but Zendesk helps ...

      Publication le 22 juin 2016 · Permanently deleted user

      8

      Abonnés

      0

      Votes

      3

      Commentaires

      Per Ticket, User, or Organization Notification Opt Out
        We have internal customers that send a lot of tickets to us.  They also receive a lot of Zendesk notifications by def...

      Publication le 10 févr. 2017 · Dan Cooper

      4

      Abonnés

      0

      Votes

      5

      Commentaires

      Views: Best Practice
      Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view respect an agent's ticket pri...

      Publication le 09 févr. 2015 · ZZ Graeme Carmichael

      46

      Abonnés

      0

      Votes

      2

      Commentaires

      Deleted your Help Center content? Not to worry!
      Backstory If, like myself, you have at one point or another run into the problem that you accidentally deleted some...

      Publication le 06 mai 2016 · Felix Stubner

      16

      Abonnés

      0

      Votes

      6

      Commentaires

      Guide to setting up SMS response
      Has anyone found, or do you know of, a definitive guide for properly making Zendesk Support work with the SMS components...

      Publication le 19 mars 2019 · Michael H

      8

      Abonnés

      0

      Votes

      9

      Commentaires

      Connect Zendesk to VSTS Azure Devops using IntegrateCloud Connector for azure Devops
      Connect your customer support and development teams Better customer service starts with better communication. Integrate...

      Publication le 27 mars 2019 · ContactClient

      3

      Abonnés

      0

      Votes

      1

      Commentaire

      Funky up your search box!
      It's Funky Friday, so here's a little something to make your search box fun: Changing search box color Go to your Hel...

      Publication le 08 mai 2015 · Andrea Saez

      20

      Abonnés

      0

      Votes

      26

      Commentaires

      Reducing Satisfaction Surveys
      Introduction Zendesk's Satisfaction Rating (Professional and Enterprise) allows customers to rate and comment on ticket...

      Publication le 30 août 2016 · ZZ Graeme Carmichael

      5

      Abonnés

      1

      vote

      2

      Commentaires

      Allow Customers To Opt Out Of Satisfaction Questionaires
      Zendesk’s  Satisfaction feature allows customers to rate individual tickets after they have been solved. By default, the...

      Publication le 18 nov. 2014 · ZZ Graeme Carmichael

      15

      Abonnés

      0

      Votes

      6

      Commentaires