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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Explore Recipe: Live Answer Rate in Zendesk Talk
      One metric that is frequently used in support centers is "Live Answer Rate" - IE - the number of calls answered live ...

      Publication le 30 août 2020 · Brandon Tidd

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      Custom Guide Colour Theme Selector
      The goal In this tip I'm going to take you through the process of adding a custom theme selector to your Zendesk Guide. ...

      Publication le 25 août 2018 · Christopher Stock

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      How to Backup your Knowledge Base (no coding required, all platforms)
      Hey everyone, a couple of weeks ago I was wondering how I could back up all my knowledge base content and after some res...

      Publication le 07 juil. 2017 · Philipp Sondras

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      Hudson Theme for Zendesk Guide
      Hudson is a well-structured and user-experience focused paid theme for Zendesk Guide.It feels fresh, playful and it is...

      Publication le 27 févr. 2018 · Lotus Themes, Zendesk partner for Help Center design and customization

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      Tip: Utilizing a variety of calculations in an Explore Query to understand escalated tickets
      The Goal One of the most difficult transitions for me from Insights to Explore was understanding how all of the "calcula...

      Publication le 18 janv. 2021 · Chris Bulin

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      Help Center - Add Dropdowns Knowledge base Category with Section and Article
      Hi Everyone,  I hope you will like this tip. Now you can show your Help Center "Knowledge base category with sect...

      Publication le 30 sept. 2019 · Zendesk Support Theme

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      How to display customer data from Google Sheets in the ticket (no coding required)
      Recently we’ve come across a very common use case: People often have customer data in a Google Docs Spreadsheet. This ma...

      Publication le 29 mai 2018 · Alice

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      Split a request into a new ticket
      Often, a requester will request something within an existing ticket. I cobbled something together that allows you to cre...

      Publication le 10 mars 2020 · Kevin Ford

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      How to export SQL data into ticket fields
      You can now use FactBranch to automatically look up data in an SQL database and save that data into Zendesk ticket field...

      Publication le 27 nov. 2020 · Alice

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      Tip: Making Life Easier with Groups and Sets
      The Goal Arranging Attributes into Groups and Sets gives you more flexibility in how you present your data and can make ...

      Publication le 09 févr. 2021 · Chris Bulin

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