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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Hi everyone, we recently did a customer Q and A session about migrating from Insights to Explore. I chose a couple of qu...

Publication le 11 févr. 2021 · Rob Stack

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Prerequisite: Templates: category, Section, Article, Community Post  Use: Random Hi to all, Here, I am sharing ...

Publication le 31 juil. 2021 · Ifra Saqlain

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It is becoming increasingly common to see pronouns in social media bios and in email signatures. There are many great re...

Publication le 16 mars 2021 · Dan Sowden

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This is a use case we come across often: Show a dropdown that lists data from a live database. Either loading something ...

Publication le 14 oct. 2021 · Alice

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The Goal One of the first things you might notice when transitioning from Insights to Explore is how the data is divided...

Publication le 19 janv. 2021 · Marie-Cathrine

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Hi everyone, I’m Rob Stack and I’m a Senior Technical Writer on the Zendesk docs team. Much of my time is taken up worki...

Publication le 13 janv. 2021 · Rob Stack

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This article will cover how to offer end-users suitable contact options when they need help while browsing the Zendesk h...

Publication le 01 mai 2021 · Lotus Themes, Zendesk partner for Help Center design and customization

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