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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Update from Community Team: jQuery has removed in v2 themes and this tip doesn't work without jQuery.  How to requi...

Publication le 27 mars 2019 · Karen D Snyder

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I’ve enabled the Follow-ups feature in Zendesk, which is supposed to copy the original assignee and group to follow-up t...

Publication le 26 déc. 2024 · Josie Cramer

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Hi Everyone, I’m Claudia from the Asia Customer Success team. One of the queries I get asked a lot from my clients is: H...

Publication le 24 nov. 2020 · Claudia Chiu

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This handy tip involves customizing you Help Center to display Popular Search topics. It could be also be used to highli...

Publication le 05 mars 2022 · Edward Teach

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Zendesk level:  Beginner to IntermediateKnowledge:  Copy & Paste / CSSTime Required:  10 minutes...

Publication le 04 août 2017 · CST

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When viewing our Help Center on a mobile device, the search bar appears on the Home page and Section pages, but not on a...

Publication le 23 juil. 2024 · Stacie Loving

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Ticket ID links in an email use to open directly to the app to view the ticket. But for months it goes to a browser with...

Publication le 15 sept. 2024 · Exposure Events

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I'm hoping to get some guidance. We want to try to give people access to the articles they probably need, ideally before...

Publication le 13 déc. 2024 · Kyle Kowalsky

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 Here is a script that exports Zendesk Guide Article information as a CSV: https://github.com/scotthavard92/Zendesk-Hel...

Publication le 23 août 2018 · Scott Havard

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Hello Everyone, Credit Zendesk Product(s): Zendesk Guide Code Requirement: JavaScript Template: New Request page Scenari...

Publication le 20 oct. 2022 · Ifra Saqlain

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