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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Hi, I’m using Zendesk Help Center to build my help center and customizing the UI by editing the theme code. I’m wonderin...

Publication le 26 nov. 2024 · Enrico Monte

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Administrators should follow a few steps to hide agent identities from customers. Disable personal email replies Remov...

Publication le 27 oct. 2015 · ZZ Graeme Carmichael

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Join us for this session tailored for HR, IT, Facilities Services, Operations, and Support professionals! Learn how to t...

Publication le 26 nov. 2024 · Elena

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Hi, everyone! Does anyone have any best practices for ensuring members of our community get notified? It seems like the ...

Publication le 29 oct. 2024 · Colby Conway

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Hi everyone,   We just started using Zendesk at my Firm and suspended tickets became a problem on day 2:)   The first is...

Publication le 10 nov. 2024 · Sanchez, Santiago

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Dear Community, I am pretty certain what we have in mind here should be possible - unfortunately I have spent hours sear...

Publication le 11 nov. 2024 · Yvonne P.

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The official Zendesk-Slack integration is very powerful, offering out-of-the-box two-way communication in a stylish way,...

Publication le 09 mai 2019 · Jacob the Moderator

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Does anyone know if there is a way to display Organization information directly in the ticket workspace? I am looking fo...

Publication le 29 oct. 2024 · Matthew Toenjes

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Hi! We've recently set up the integration between Zendesk & PagerDuty. We have a set of conditions such that if a partic...

Publication le 21 oct. 2024 · Amy Muller

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Hi! Our customer community is segmented based on a person's role type (dictated by a tag being added to their account). ...

Publication le 29 oct. 2024 · Colby Conway

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