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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Regarding to this post I decide to make this short tutorial. 1. you need to be logedin as Admin or Agent of your ZD acc...

Publication le 20 avr. 2017 · Vlad

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Hello Zendesk Community!  I'm excited to share a solution I've developed for a long-standing issue many of us have ...

Publication le 24 juil. 2024 · Sushant A

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¡Hola comunidad de Zendesk! Hola soy un experto en el  desarrollo de software a medida  y estoy creando complementos par...

Publication le 29 oct. 2024 · Joseph Luis Monge

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Note: comments added before August 2022 referred to the previous version of this article, when this could be achieved us...

Publication le 14 oct. 2019 · Pedro Rodrigues (opservator.com)

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Hello fellow Zendesk users! Out of the box, Zendesk Support will allow agents to forward ticket information to an exter...

Publication le 13 mai 2019 · Brett Bowser

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We want to be able to pin internal guides to the agent workspace to be permanently displayed for agents to follow when h...

Publication le 21 oct. 2024 · Rebeca

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The Problem  Tickets I was @mentioned on were slipping through the cracks. The in-app notifications were helpful w...

Publication le 11 févr. 2021 · Chandra Robrock

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Following the creation of a personalized form, the problem we had was that the fields, subject to conditions, appeared e...

Publication le 26 janv. 2021 · Anne Lhomme

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Hi, I would like to create parent and child labels in articles to tie down the broader categories to their sub categorie...

Publication le 17 sept. 2024 · Asmita Khan

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The power of Jira and Zendesk together... it's just beautiful.  Out of the box, the integration allows Zendesk Agents to...

Publication le 12 avr. 2022 · Heather Rommel

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