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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Tip: How to Show/Hide HTML content based on user tags
      Sometimes you want to hide or display/show specified content on a ZenDesk template page (e.g., home_page.hbs) to on...

      Publication le 12 juin 2021 · Jordan Dayton

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      Is it possible to create parent and child labels in Zendesk?
      Hi, I would like to create parent and child labels in articles to tie down the broader categories to their sub categorie...

      Publication le 17 sept. 2024 · Asmita Khan

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      Is it possible to route calls from different brands' numbers (from different zendesk instances) to one single agent?
      Hi all,   Suppose I have 3 separate Zendesk accounts serving 3 different brands, respectively. Each Zendesk has one phon...

      Publication le 20 août 2024 · YC L

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      Tip: How to make a Table Of Contents (TOC) For Article Template
      Prerequisite: File Name: article_page.hbs, style.css, script.js file Time To Read: Max 2 min Time To Embed: Max 4 min...

      Publication le 01 sept. 2021 · Ifra Saqlain

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      A better email template for Zendesk
      My name is Ben Lucier and I've been a Zendesk customer for as long as I can remember. I wrote this article on my persona...

      Publication le 04 janv. 2013 · Ben Lucier

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      Tip: Add friendly links to your ticket field help text
      Credit: Unable to source, but it's present in our tenants. Many thanks to the original dev on this! Scenario: You ...

      Publication le 07 avr. 2022 · Sam

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      My accordions are cut short
      I have been racking my brain about this.  When I open multiple accordions, the text just gets cut off. How can I fix thi...

      Publication le 10 sept. 2024 · Shadylie Opena

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      How can I change the hero image on the category page?
      Is there a way to change the code so the category hero image is different from the home page hero? I'm not sure what cod...

      Publication le 29 mars 2024 · Perry,Brittany

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      Tricky Situation with Priorities
      Hi All,   My company uses Zendesk across 3 products and I'm bringing a 4th online. This is all within the same brand (i ...

      Publication le 14 août 2024 · Sam Quirke

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      Targets now becoming Webhooks
      Hello,    I used to have a target that allowed me to add an action to a trigger. The action was “target>Internal note”. ...

      Publication le 13 août 2024 · Lara Atkins

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