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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Put your review generation on auto pilot with Zendesk CSAT & Automations
      It’s the oldest play in the review generation book: follow-up to a positive CSAT score with a review request. Each time ...

      Publication le 15 févr. 2023 · Edouard Gonet

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      [Gather] How to allow Zendesk Community users to post embedded YouTube, Wistia or Vimeo Videos
      Just noticed this post and decided to write this short tip how to achieve that your users can post embedded YouTube...

      Publication le 06 févr. 2018 · Vlad

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      Seeking Advice on Managing Deleted Comments/Posts in Zendesk Gather
      Hey Zendesk community! I am seeking advice on deleting comments or posts on Zendesk Gather. Does the platform notify the...

      Publication le 27 mai 2024 · Vikas Chawla

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      Help Center - Change default placeholder text in your Search Box
      Zendesk level: BeginnerKnowledge: Copy and Paste :-)Time Required: 5 minutes There are two options you can use to chang...

      Publication le 24 oct. 2013 · ModeratorWes

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      Allow only signed-in users to submit a ticket
      Zendesk note: This tip is addresses the use case where you want to hide the submit a request link until the user si...

      Publication le 30 juin 2016 · Diziana

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      Tip: Breaking Down Missed Inbound Chats
      I'm not sure why Zendesk deleted this tip I wrote previously, but I keep backups of everything, and figured I'd put it b...

      Publication le 29 nov. 2022 · CJ Johnson

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      Trigger recipe: Set priority based on keywords in incoming tickets
      You can create a trigger that looks for key words or phrases in incoming tickets, then adds a custom tag and sets priori...

      Publication le 02 oct. 2017 · ZZ Graeme Carmichael

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      Workaround: Adding a name field to your Help Center ticket form
      We've seen multiple people struggling with the fact there isn't a out-of-the-box way to display the name field in the...

      Publication le 05 nov. 2014 · Martijn Snels • pluscloud.nl - Zendesk Premier Partner

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      Explore Count solved Tickets without public reply
      Hi,  I want to setup a reporting to count all tickets updates that set ticket state to "solved" wihtout public reply fr...

      Publication le 14 mars 2024 · Kevin Rahe

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      Tip: How to make web beautiful with Google fonts
      You don't need to program; you just need to add a special stylesheet link to your HTML document and make reference to a ...

      Publication le 13 avr. 2021 · RiTiK Lahori

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