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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Downloading Macros
      Hey guys! I know people have posted about converting macros .json files to CSV. I made a tool to help do it! Currently, ...

      Publication le 23 sept. 2021 · Nick Kassebaum

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      Creating, Flagging, and Publishing with Knowledge Capture Oh My!
      I wanted to share how our team is doing Knowledge Sharing today.  We have a lot going on in our knowledge process, so I'...

      Publication le 15 août 2017 · Dan Cooper

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      Tip: Dynamic Agent Signatures with Zignatures App
      There are a number of posts in Zendesk Community space about the need to have dynamic Agent signatures or signatures wit...

      Publication le 09 févr. 2021 · Andrey Sarapulov

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      Making light agents more useful
      The goal of this trick to add a little little bit of functionality to the workflow of light agents. By notifying regular...

      Publication le 12 mai 2016 · Kay

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      How to export knowledge base content from your Help Center as PDF (no coding required)
      "Hi Patrick, we really love your product, could you please send us a printable user manual so we can have an in-depth lo...

      Publication le 16 avr. 2017 · Philipp Sondras

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      Knowledge Publishing Workflow
      For our requirements we want to proofread articles before they go live to customers. I came up with a process that seems...

      Publication le 23 août 2017 · Andrew Schreiner

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      Tips for Tags ( Usage and Overall Planning ) + a few general thoughts
      Tags are a very useful part of Zendesk. Obviously, you will need the correct Zendesk package to use them. Speak to your...

      Publication le 27 avr. 2020 · Jeremy Heath

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      Outlook forward to ZenDesk add-in
      Outlook Add-in Forward to Zendesk Link to open source code: https://github.com/dbr2hb/Outlook-to-Zendesk Note: currently...

      Publication le 07 mars 2018 · David Raboy

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      Proposal for a simple multilingual content creation workflow
      Background We do Customer Service for our online and physical store customers in 4 countries - Denmark, Sweden, Norway a...

      Publication le 18 août 2017 · Jacob the Moderator

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      Chrome Extension: Submit button expander
      Hi everyone, not quite sure if this is the right place, it feels like a tip/trick but it's also a bit of a plug of somet...

      Publication le 08 juin 2018 · Dominic Shelton

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