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Feedback - Voice (Talk)

Share your feedback, ideas and experiences related to the use of Voice (Talk).

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      Product feedback guidelines & how to write a good feedback post
      Épinglée
      Welcome to the Product Feedback Topic for Zendesk's Voice (Talk)! No one knows our products better than...

      Publication le 29 sept. 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Épinglée
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publication le 29 sept. 2023 · Shawna James

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      Product limitation on Phone numbers Not in Service
      Avec réponse
      When we place outbound calls to numbers not in service, Talk keeps ringing but does not provide an error message. It is ...

      Publication le 05 mars 2025 · Li Deng

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      Feature Request: Enhanced IVR Script and Voice Management in Zendesk Talk
      Avec réponse
      Description: We propose the enhancement of Zendesk Talk to include integrated script management and AI-...

      Publication le 11 mars 2025 · Scott Tynan

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      Limit agents ability to listen to recordings
      Avec réponse
      I saw some closed comments about this, Where do we stand on more granular permissions for listening to call recordings? ...

      Publication le 04 déc. 2020 · Liam Kelly

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      Add simultaneous calling
      Avec réponse
      Hi team, I would like to suggest adding simultaneous calling af a feature in talk, so the caller rings to every availabl...

      Publication le 08 août 2023 · Mathias Lakshøj-Hansen

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      Customizable Sender ID for Zendesk Text Messages
      Avec réponse
      Current Situation: Zendesk's current text messaging functionality does not allow for customization of t...

      Publication le 27 juin 2024 · Kristian Korsgaard

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      Zendesk Voice: New call notification through speakers, call through headset
      Terminé
      Our support people don't have their headsets on all of the time and are often flipping between applications -- meaning t...

      Publication le 20 avr. 2012 · Donny Wyatt

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      Call Routing to Agents more than once
      Avec réponse
      Hi Talk PM ;-) Derived from

      Publication le 31 juil. 2019 · Thomas de Silva

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      Improve Average Wait Time Calculations + Add periodic messaging
      Avec réponse

      Feature Request Summary:

      Currently, the average wait time is calculated from a 24hr block of...

      Publication le 08 sept. 2022 · Chel

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