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Feedback - Voice (Talk)

Share your feedback, ideas and experiences related to the use of Voice (Talk).


Welcome to the Product Feedback Topic for Zendesk's Voice (Talk)! No one knows our products better than you, our users...

Publication le 29 sept. 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Publication le 29 sept. 2023 · Shawna James

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Currently, if no option is selected the welcome message is replayed 3 times until finally going to the default. This sho...

Publication le 02 déc. 2024 · Cassandra Ramos

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We have a standard policy to suspend users from logging in due to inactivity or expiration of support contract. However,...

Publication le 10 févr. 2025 · Matthew Surowiec

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Our support people don't have their headsets on all of the time and are often flipping between applications -- meaning t...

Publication le 20 avr. 2012 · Donny Wyatt

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We have multiple phone lines available for outbound calls, but only want agents to make outbound calls from certain line...

Publication le 13 janv. 2022 · Annelisa Brown

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Feature Request Summmary Zendesk Talk's callback feature should have the ability to customize the callback options gree...

Publication le 15 juil. 2021 · annie.wu

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Our team is a month in to using Zen Voice. We would love to be able to change the ringtone for incoming calls. Our reps ...

Publication le 19 août 2016 · Warren

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Hi, We would like to offer our customers good customer experience by offering them call back option if they happen to c...

Publication le 17 août 2022 · Niina Tuominen

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Zendesk usually waits for 5 seconds after a greeting, to give the caller a chance to press a key.  Zendesk will only inc...

Publication le 31 oct. 2024 · Thalia

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