Feedback - Voice (Talk)
Nouvelle publicationHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Product feedback guidelines & how to write a good feedback post Épinglée0 votes 0 commentaires
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Product Feedback + Feature Request Post Template Épinglée0 votes 0 commentaires
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Update the Talk Dashboard to account for all call outcomes Répondu5 votes 3 commentaires
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Ringing tone Répondu1 vote 1 commentaire
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Tracking agent logged in time Répondu0 votes 2 commentaires
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Voicemail treatment and reporting Répondu1 vote 1 commentaire
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Customize or remove text back confirmation greeting Répondu2 votes 1 commentaire
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Allow call transfers or add a third party with a light agent never connected in Zendesk Répondu1 vote 2 commentaires
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Enabling use of two different phone numbers Répondu2 votes 4 commentaires
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Call avoidance - agent refreshes browser when receiving an incoming call Répondu1 vote 1 commentaire
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ZD Talk to Create a Ticket in ZD even when call fails Répondu5 votes 1 commentaire
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Add simultaneous calling Répondu2 votes 3 commentaires
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Agent statuses - a way to minimize list Répondu1 vote 2 commentaires
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Coming soon: IVR Keypress tagging with Omnichannel Routing2 votes 2 commentaires
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Using overflow only outside of business hours Répondu1 vote 1 commentaire
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Product Feedback - Omnichannel calls routed to a view Répondu3 votes 1 commentaire
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Translation from FR to ENG Répondu0 votes 1 commentaire
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How to can I identify from what IVR route a Talk call originates? Planifiée2 votes 3 commentaires
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Talk status changes to offline between tabs Répondu2 votes 15 commentaires
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Real time audio streaming support - ZenDesk Talk Répondu0 votes 1 commentaire
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Feature Suggestions: Talk Dashboard Analytics for historical data Répondu1 vote 1 commentaire
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Set Country Codes permanent to "not US" Répondu1 vote 2 commentaires
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Set Emergency Greeting and set up for all lines Répondu0 votes 2 commentaires
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Disable right click "save audio" for call recordings Répondu0 votes 1 commentaire
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Greeting for Outbound call - EU GDPR issue Répondu1 vote 3 commentaires
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Bulk download call recordings Non planifiée0 votes 1 commentaire
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Routing to all agents within a group at once, not round robin Planifiée1 vote 4 commentaires
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Call Routing to Secondary Groups Répondu0 votes 7 commentaires
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Question on additional charges Répondu0 votes 1 commentaire