Feedback - Voice (Talk)
Nouvelle publicationHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Product Feedback Post Template Épinglée0 votes 0 commentaires
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Product feedback guidelines & how to write a good feedback post Épinglée0 votes 0 commentaires
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Don't Change Previous Note Content1 vote 0 commentaires
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Notification sound at "conclusion"0 votes 2 commentaires
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Number used for outgoing calls from a ticket1 vote 1 commentaire
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Internal Notes Erased When Ending A Call0 votes 0 commentaires
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Additional Wait greetings available to support individual IVR Routes0 votes 0 commentaires
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Enable voicemail during operating hours, and disable for out of hours1 vote 0 commentaires
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Ability to Test Talk Live with an Agent2 votes 0 commentaires
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Easier way to review text (sms) history1 vote 1 commentaire
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SMS Company Name, Logo Icon and Checkmark for iPhone/Smartphone Messaging1 vote 0 commentaires
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Zendesk Talk Console Répondu0 votes 1 commentaire
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Agent forwarding is limited to one phone number. Répondu0 votes 2 commentaires
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Prioritize One Type of Call Over other calls within an IVR. Répondu1 vote 1 commentaire
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Problemas auriculares bluetooth y talk Répondu0 votes 1 commentaire
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Block Numbers via the API Répondu1 vote 2 commentaires
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Split audio for inbound call ringer and call audio Répondu1 vote 5 commentaires
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Fix routing of calls for agents that miss or decline Répondu8 votes 4 commentaires
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Zendesk Talk Outbound Features Needed Répondu3 votes 10 commentaires
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Outbound Greeting prior to perspective caller connecting with agent Répondu0 votes 1 commentaire
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Enable different greetings for different times of the schedule Répondu0 votes 2 commentaires
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Pop up window appearing when incoming call , showing extra info for agents for that brand Répondu1 vote 1 commentaire
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Adding Talk to messaging Répondu0 votes 1 commentaire
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Queue Position number Répondu2 votes 3 commentaires
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About the overflow call function of talk Répondu0 votes 3 commentaires
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Calls in Queue visibility limited to 50 - any workarounds? Répondu0 votes 1 commentaire
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Schedule intervals in 15 mins Terminée1 vote 3 commentaires
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Need to have visibility on who hung up first Non planifiée5 votes 2 commentaires
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Restrict Talk lines to specific groups Non planifiée2 votes 1 commentaire
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Digital calls reporting, how to identify the digital line Répondu1 vote 3 commentaires