Feedback - Voice (Talk)
Nouvelle publicationHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Product Feedback Post Template Épinglée0 votes 0 commentaires
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Product feedback guidelines & how to write a good feedback post Épinglée0 votes 0 commentaires
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Zendesk Talk Integrated with Headset Hardware0 votes 0 commentaires
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Enabling Talk CSAT ratings over the phone0 votes 0 commentaires
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unsuccessful outbound calls Répondu0 votes 1 commentaire
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Zendesk Talk - Agent Auto Log-Off Répondu1 vote 3 commentaires
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Receiving a call while on another call Non planifiée0 votes 2 commentaires
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More Details in Talk Tickets Répondu0 votes 1 commentaire
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Hold Répondu0 votes 1 commentaire
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Change the brand of an external number without deleting it Répondu0 votes 1 commentaire
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Talk - Visibility on who ended the call Non planifiée2 votes 2 commentaires
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Enabling Agent to Agent Calling Répondu3 votes 1 commentaire
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Transferred Calls Wait Time still with Originating Department Répondu1 vote 2 commentaires
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Satisfaction feedback survey over the phone Répondu0 votes 1 commentaire
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Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy Répondu6 votes 3 commentaires
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Setting routing preference within Zendesk Talk Répondu1 vote 2 commentaires
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New SMS interface disaster Répondu0 votes 1 commentaire
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Text data in Explore Répondu0 votes 2 commentaires
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Zendesk talk - Segregation of phone numbers Répondu5 votes 1 commentaire
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CSAT For Talk - Initiation upon end of call rather than ticket status Répondu0 votes 1 commentaire
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More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts Répondu0 votes 3 commentaires
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Call and Voicemail Recording Deletions Répondu1 vote 1 commentaire
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Talk - Skills Based Routing Répondu0 votes 1 commentaire
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missed calls with Talk do not toggle agents to unavailable/DND Planifiée1 vote 4 commentaires
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How to reach a manager? Répondu0 votes 1 commentaire
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Automated Outbound Calls Répondu0 votes 1 commentaire
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zendesk talkを使用して発信する際、デフォルトでアメリカになっているのを日本にしたい Répondu0 votes 1 commentaire
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Feedback: Explore attribute "Call group is default" is Wrong Répondu0 votes 1 commentaire
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Zendesk talk: Viewing who disconnected the line on a call Non planifiée4 votes 4 commentaires
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Talk: Agent Activity Suggestions (Filter, Tagging/Grouping) Répondu5 votes 6 commentaires