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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Guide Articles - export to PDF
      It would be beneficial for Zendesk to provide an option or button for end users and/or agents to download articles to PD...

      Publication le 13 mai 2021 · Gary Mariscal

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      80

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      58

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      Ticket search to include both custom ticket fields as well as ticket conversation text
      Hello and good morning from a cloudy Denmark! I have a product update feature request.    When my customer goes into the...

      Publication le 05 mars 2025 · Mattias Malré

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      ability to filter by multiple statuses in the end-user view
      Hello, In the end-user view, it is not possible to select multiple statuses simultaneously. As a result, clients are req...

      Publication le 08 nov. 2024 · Benoît VISEUR

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      Feature request - Enable hyperlink rendering for Ticket form submissions
      Feature Request Summary: Enable hyperlink rendering for Ticket form submissions. Description/Use Cases: When a u...

      Publication le 13 août 2021 · A.J. Bouchard

      8

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      7

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      Feature request: "Lock" icon in private articles on the Help Center
      Feature Request Summary:  Make “Lock” icon more clear in terms of meaning. Description:  In Help Center articles, if ...

      Publication le 25 mars 2024 · Kirill Akimov

      7

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      5

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      I need to enable the SLA so that customers can see it in the help center
      I need to enable the SLA so that customers can see it in the help center

      Publication le 27 janv. 2025 · Lucas Almeida

      2

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      vote

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      Enable end-users to view all their multibrand requests on a single Help Center
      Feature Request Summary:  Zendesk Help Center should have an option that would allow an end user to see all his request...

      Publication le 24 mai 2022 · Nicolas Monchaux

      41

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      59

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      Feature Request: Multi Select Field - Make Conditional
      Our forms would benefit from a conditional Multi-select field.  We currently have multiple check boxes that are conditi...

      Publication le 17 oct. 2022 · Martha

      12

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      18

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      Drop Down Field: Searchable
      Planifié
      The Drop Down field is limited to scrolling and selecting the values. It would be great to have an integrated search to ...

      Publication le 23 avr. 2018 · Julian

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      136

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      Add sort filters (date, relevance) to default search results
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 23 janv. 2025 · Carrie Doring

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