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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).


It would be great if the bot could narrow the search for articles to a specific section of the Guide in order to optimis...

Publication le 30 janv. 2025 · José Antonio Viejo Rodríguez

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Hi Zendesk team!Typing Custom Field into the search box in our help center returns very different suggested results comp...

Publication le 30 janv. 2025 · Ben Spry

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We have created a second management permission profile in Guide to allow agents to have additional privileges on article...

Publication le 20 déc. 2021 · Ylan Muller

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I see that images in content blocks can now be aligned and formatted with text wrapping; is there a reason that this isn...

Publication le 13 déc. 2022 · Renée Meloche

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I see about using Markdown for agents in tickets, but I really really want to be able to type my articles in mark down. ...

Publication le 04 févr. 2022 · Lisa Parker

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Need the ability to arrange the promoted articles that display on the homepage.  Would love to see this added to the Ar...

Publication le 03 avr. 2023 · Jane M Langschied

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Hi Team,  We have noticed that Videos on the Help Center can only be displayed through online video streaming platforms ...

Publication le 20 juin 2024 · Atanas Tomov

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It would be neat, when we make a change to an articles publish/unpublish status that we can leave a comment as to why th...

Publication le 19 sept. 2024 · Aaran Chilinski - Customer Success Developer

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For those of us using a customized theme, especially right after a big migration from another platform, it would be very...

Publication le 09 janv. 2025 · Katerina Soumani

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Update: I think this feature for Guide Enterprise solves the need here, so updating the feature request to allow lower-l...

Publication le 18 févr. 2022 · Emily Riccardi

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