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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Global and Brand Specific Variables in Content Blocks
      Request Summary As a Guides user, when I add a content block to an article, the content block will inherit specific term...

      Publication le 30 oct. 2023 · Royce

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      Additional Bulk Article - "Publish in section"
      Non planifié
      I see the topic posted, Bulk Changes to Guide Sections and Articles https://support.zendesk.com/hc/en-us/community/pos...

      Publication le 21 mars 2019 · Matt McCluskey

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      Bulleted List with Checkboxes
      Feature Request SummaryThe regular bulleted list and numbered bulleted list are both very helpful. I would like to have ...

      Publication le 21 déc. 2024 · Trisha Tran

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      Issue with Agents Viewing Their Tickets in Guide for Private Groups
      Hi Team,   I’m encountering a recent issue in our Zendesk Guide instance and was wondering if anyone else has experience...

      Publication le 08 oct. 2024 · Athos Alves De Souza

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      Disable/hide individual profiles
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 20 déc. 2024 · Kyle Pinkley

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      Feedback on the Preview Button Behavior in the New Article Editor UI
      Although I do like the new article editor UI, it's really confusing to me that it shows the Preview button, whether you'...

      Publication le 27 déc. 2024 · Ashley Boose

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      User segment [Matching users] Add sorting and filtering in UI
      Since “the organization is ignored for agents” the Matching users page from User segment shows all users from the matche...

      Publication le 20 déc. 2024 · Vitalii Petrus

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      Ticket Form Feature Request: Condition on Attachments to display Checkbox Field
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 19 déc. 2024 · Josef Prandstetter

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      Ability to embed Microsoft Stream videos in articles
      Currently Microsoft Stream videos are not supported to be embedded directly.  This can be done with a workaround using t...

      Publication le 06 déc. 2023 · Jonathan Cappelli

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      Hosting Help Center Videos on Microsoft Stream
      Microsoft Stream (Classic) is the newest available video hosting service offered by Zendesk.  Our company just invested ...

      Publication le 09 mars 2023 · Bill Brooks

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