Recherches récentes

Pas de recherche récente

Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

Nouvelle publication
Tout afficher
    Trier par activité récente
      Feature request: Article body templates
      A useful feature would be to allow article templates to be created with pre-populated text. For example, if every new ar...

      Publication le 30 mars 2021 · Sam

      8

      Abonnés

      9

      Votes

      1

      Commentaire

      Article Verification Rules: "Publication status" filter needed
      The filters currently available for setting up an article verification rule does not include Publication status as a fil...

      Publication le 05 avr. 2021 · Ryan Boyer

      4

      Abonnés

      7

      Votes

      0

      Commentaire

      Incorporate Unique Numbers/IDs with Articles
      In an environment where agents are providing support on several different products, providing customers with only the na...

      Publication le 16 mars 2021 · Jonathan Chellis

      1

      Abonné

      0

      Votes

      5

      Commentaires

      KCS I agents are unable to verify their own articles
      On our system, we have added a default 6-month expiration date for all published articles.  The problem is that KCS I ag...

      Publication le 12 avr. 2021 · Mary Paez

      1

      Abonné

      0

      Votes

      0

      Commentaire

      Feedback on "Zendesk Best Practices for KCS with Guide" Webinar
      Hi, I wanted to provide feedback on the webinar that addresses KCS: The magnifying glass symbol is a bit confusing to...

      Publication le 05 avr. 2021 · Mary Paez

      1

      Abonné

      1

      vote

      0

      Commentaire

      Duplicate articles
      Planifié
      It would be very helpful to be able to duplicate articles from Help Centre Article.  

      Publication le 24 juin 2020 · Sancor Seguros

      4

      Abonnés

      1

      vote

      3

      Commentaires

      Guide - Log in
      When the customer wants to add a comment below our HelpCentre articles, they should register and log in. GDPR vise if t...

      Publication le 16 avr. 2021 · Ibolya Molnár

      1

      Abonné

      0

      Votes

      0

      Commentaire

      Guide Product Feedback: Change in browser language evaluation?
      Hi Recently (starting two days ago), we had several feedbacks from german speaking customers with their browser's local...

      Publication le 19 mars 2021 · Peter Hochstrasser

      1

      Abonné

      0

      Votes

      1

      Commentaire

      Feature Request for hyperlinks
      I need to have and would like the ability to create a hyperlink to a file on a server share.   We have some html stati...

      Publication le 19 mars 2021 · Harold Roberts

      2

      Abonnés

      0

      Votes

      1

      Commentaire

      Feature request - allow instancing of duplicate help centers
      We are looking to add an EU hosted help center in addition to our existing US help center.  However, there is no option ...

      Publication le 21 oct. 2021 · John Meyers

      2

      Abonnés

      -1

      Votes

      1

      Commentaire