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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      I need to enable the SLA so that customers can see it in the help center
      I need to enable the SLA so that customers can see it in the help center

      Publication le 27 janv. 2025 · Lucas Almeida

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      Enable end-users to view all their multibrand requests on a single Help Center
      Feature Request Summary:  Zendesk Help Center should have an option that would allow an end user to see all his request...

      Publication le 24 mai 2022 · Nicolas Monchaux

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      Feature Request: Multi Select Field - Make Conditional
      Our forms would benefit from a conditional Multi-select field.  We currently have multiple check boxes that are conditi...

      Publication le 17 oct. 2022 · Martha

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      Drop Down Field: Searchable
      Planifié
      The Drop Down field is limited to scrolling and selecting the values. It would be great to have an integrated search to ...

      Publication le 23 avr. 2018 · Julian

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      Add sort filters (date, relevance) to default search results
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 23 janv. 2025 · Carrie Doring

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      Feature Request: Expand Help Center API to include Article Verification
      Feature Request Summary:  Help Center should have an API endpoint for Article Verification, or attributes within the ex...

      Publication le 28 déc. 2022 · Sam

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      Customize Help Center "Follow section" email notification
      Currently, when my customers follow a section in my Knowledge Base, if I add a new article in this section, they receive...

      Publication le 06 févr. 2015 · Joris Heuberger

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      Feature request: Ability to have an 'Internal' section (visible to Agents & Admins) at the bottom of articles that are only visible to Signed-In Users
      We would like to request a supported method to have an ‘Internal’ section to the bottom of articles that are visible to ...

      Publication le 19 févr. 2025 · Stuart French

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      Zendesk Guide - variables
      Planifié
      Hi, I’m looking for a way to single-source small pieces of content, kind of like Zendesk Content Blocks, but for smalle...

      Publication le 13 nov. 2022 · Steven Geller

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      Redirecting our legacy articles to new Zendesk help center articles
      We migrated our old WordPress-based help site to Zendesk's Help Center.  Our plan was to set up an Nginx wildcard r...

      Publication le 24 oct. 2024 · Matt Dietsche

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