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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Product feedback guidelines & how to write a good feedback post
      Épinglée
      Welcome to the Product Feedback Topic for Zendesk's Help Center (Guide)! No one knows our products better than you, ou...

      Publication le 29 sept. 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Épinglée
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publication le 29 sept. 2023 · Shawna James

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      Feature Request: Make Content Blocks Functional Within Exisiting HTML Code
      Our team sees the value in utilizing content blocks across both our internal and external knowledge bases. However, with...

      Publication le 06 mars 2025 · Megan Fallows

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      [Guide] Article updates/What's new + Agent Accountability
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 05 mars 2025 · Sydney Neubauer

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      Request to have Unlisted articles in the Help Center
      Planifié
      It would be very helpful to have the option to publish articles as unlisted. We constantly send emails with links to ar...

      Publication le 31 juil. 2023 · Rebeca

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      Guide Articles - export to PDF
      It would be beneficial for Zendesk to provide an option or button for end users and/or agents to download articles to PD...

      Publication le 13 mai 2021 · Gary Mariscal

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      Ticket search to include both custom ticket fields as well as ticket conversation text
      Hello and good morning from a cloudy Denmark! I have a product update feature request.    When my customer goes into the...

      Publication le 05 mars 2025 · Mattias Malré

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      ability to filter by multiple statuses in the end-user view
      Hello, In the end-user view, it is not possible to select multiple statuses simultaneously. As a result, clients are req...

      Publication le 08 nov. 2024 · Benoît VISEUR

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      Feature request - Enable hyperlink rendering for Ticket form submissions
      Feature Request Summary: Enable hyperlink rendering for Ticket form submissions. Description/Use Cases: When a u...

      Publication le 13 août 2021 · A.J. Bouchard

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      Feature request: "Lock" icon in private articles on the Help Center
      Feature Request Summary:  Make “Lock” icon more clear in terms of meaning. Description:  In Help Center articles, if ...

      Publication le 25 mars 2024 · Kirill Akimov

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