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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Feature request: Article body templates
      A useful feature would be to allow article templates to be created with pre-populated text. For example, if every new ar...

      Publication le 30 mars 2021 · Sam

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      Team Publishing: Comments to Assignee
      When you assign an article to a user, you have the ability to put a message in the dialog box. I would like to see this ...

      Publication le 03 juin 2020 · Ryan Boyer

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      Incorporate Unique Numbers/IDs with Articles
      In an environment where agents are providing support on several different products, providing customers with only the na...

      Publication le 16 mars 2021 · Jonathan Chellis

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      Feedback on "Zendesk Best Practices for KCS with Guide" Webinar
      Hi, I wanted to provide feedback on the webinar that addresses KCS: The magnifying glass symbol is a bit confusing to...

      Publication le 05 avr. 2021 · Mary Paez

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      Answer Bot - Show transcript to Chat agents
      Hi guys, Upon starting with Answer Bot, we found that transcripts of the conversation the end-user has with the Answer ...

      Publication le 07 nov. 2019 · Jalle van Goor den Oosterlingh

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      Duplicate articles
      Planifié
      It would be very helpful to be able to duplicate articles from Help Centre Article.  

      Publication le 24 juin 2020 · Sancor Seguros

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      Don't convert an upvote to a downvote
      I find that I regularly try to upvote a feature request in the help center here and I see the upvote count drop because ...

      Publication le 24 oct. 2019 · Dan Cooper

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      Guide Product Feedback: Change in browser language evaluation?
      Hi Recently (starting two days ago), we had several feedbacks from german speaking customers with their browser's local...

      Publication le 19 mars 2021 · Peter Hochstrasser

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      Feature Request for hyperlinks
      I need to have and would like the ability to create a hyperlink to a file on a server share.   We have some html stati...

      Publication le 19 mars 2021 · Harold Roberts

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      Feature request - allow instancing of duplicate help centers
      We are looking to add an EU hosted help center in addition to our existing US help center.  However, there is no option ...

      Publication le 21 oct. 2021 · John Meyers

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