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Follow this topic for timely updates about the Zendesk Community and general Zendesk information. Stay informed about new features and initiatives, and join the conversation with fellow community members. Together, let's foster a more informed and connected Zendesk Community.


Hello Community!  We're thrilled to announce the release of our latest podcast episode, featuring none other than the He...

Publication le 09 mai 2024 · Brett Bowser

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Hello Knowledge Enthusiasts! We have some thrilling news for all you Guide Managers and Knowledge Management profession...

Publication le 24 avr. 2024 · Brett Bowser

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  Post-Relate Community Series: Zendesk Custom Objects Event RecapOn May 30th, we hosted the inaugural event in our Post...

Publication le 04 juin 2024 · Devan La Spisa

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Zendesk Community Post Relate RecapThis year’s Relate was a powerhouse of innovation and connection, featuring a full ho...

Publication le 08 mai 2024 · Devan La Spisa

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Join us on June 27 at 11:00 AM CST for the highly anticipated second event in our Post-Relate Community series, where we...

Publication le 07 juin 2024 · Devan La Spisa

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Zendesk is excited to announce the release of an enhanced Solved Ticket Reassignment feature, designed to give our custo...

Publication le 31 mai 2024 · Shawna James

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We are thrilled to announce the recent launch of the Closed Beta for AHT Forecasting! This is an exciting step for our W...

Publication le 09 mai 2024 · Shawna James

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Hello, Zendesk Community! We're happy to announce enhancements to our Help Center (support.zendesk.com). The changes ar...

Publication le 06 mars 2024 · Ricardo Pinto

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We have another exciting EAP for you coming from our Messaging Team!    Managing expectations on wait time i.e. the amou...

Publication le 27 juin 2024 · Shawna James

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Hello Community!    We are thrilled to share two new EAP's launching to our Community around generative search. Please r...

Publication le 16 avr. 2024 · Shawna James

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