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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).


Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...

Publication le 29 sept. 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Publication le 29 sept. 2023 · Shawna James

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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...

Publication le 08 mars 2023 · Jonathan Aniano

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When users ask something by chatbot widget, a summary is send by mail when conversation is closed.  It would be better ...

Publication le 05 janv. 2023 · Ludo

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We want to be able to insert links into Flow Builder in a visually appealing way. It would be great if there was either...

Publication le 02 févr. 2022 · Permanently deleted user

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When links are shared in Message they appear in the Messaging widget styled the same as all other text, making it unclea...

Publication le 10 juin 2024 · Kris

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As a Zendesk Administrator, I would like the option to restrict agents from changing their Display Name, as we use first...

Publication le 25 mai 2021 · Kyle Pinkley

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Publication le 10 oct. 2023 · Ethan Smith

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Olá,   Quero sugerir que as mesmas funcionalidades do envio de mensagem para e-mail e formulário fossem disponibilizadas...

Publication le 20 févr. 2025 · (MK) Supermercados Pague Menos

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Agents in a one-man department are not receiving sound notifications for incoming messaging sessions. Instead, the chats...

Publication le 25 févr. 2025 · Alina Anton

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