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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).


Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...

Publication le 29 sept. 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Publication le 29 sept. 2023 · Shawna James

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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...

Publication le 08 mars 2023 · Jonathan Aniano

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I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been...

Publication le 25 sept. 2020 · Andrew Lo

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Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...

Publication le 18 févr. 2025 · AntonMi

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Olá,   Quero sugerir que as mesmas funcionalidades do envio de mensagem para e-mail e formulário fossem disponibilizadas...

Publication le 20 févr. 2025 · Supermercados Pague Menos (MK)

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We changed to the new version of Zendesk. In the previous version, the interaction with the chat were available as event...

Publication le 20 juil. 2023 · Roel Bongartz

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We are currently unable to implement Messenger due to the following:   - Ticket requests are limited to registered users...

Publication le 10 févr. 2025 · Matthew Surowiec

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We are unable to sign into our dashboard and our website chat has been shut down all day.  I have repeatedly asked for a...

Publication le 26 oct. 2023 · Swag

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Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging...

Publication le 27 déc. 2022 · Jeremy Mifsud

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