Feedback - Chat and Messaging (Chat)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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'Assume agent' /'Log in as' option Répondu4 votes 14 commentaires
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Proactive Greeting with Pre Chat Form Répondu16 votes 14 commentaires
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New feature requests: Answer Bot Feedback Flow Customization9 votes 13 commentaires
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Messaging- Ability to see the free-text messages that an end-user sent to answer bot3 votes 12 commentaires
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Please Stop Solving My Tickets Without Telling Me Répondu0 votes 12 commentaires
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iOS Chat SDK v2 greeting words not appearing when all fields are fulfilled.3 votes 12 commentaires
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Chat transcript automatically sent for customer Terminée0 votes 12 commentaires
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Messaging Reporting - Offered v Accepted4 votes 11 commentaires
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Ability to copy and backup bot flows and steps.16 votes 11 commentaires
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Focus mode for active Messaging and Talk users Planifiée7 votes 11 commentaires
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Hyperlinking within bot flow Terminée8 votes 11 commentaires
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Automatically account for daylight savings time7 votes 11 commentaires
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Feature Request: Introduce 'Wait for Customer Response' Step to Flow Builder2 votes 10 commentaires
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Messaging: Hide text entry field from End Users on certain Step types11 votes 10 commentaires
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Messaging inactivity Terminée1 vote 10 commentaires
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Reassign a chat without ending a chat1 vote 10 commentaires
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ban visitors in agent workspace15 votes 10 commentaires
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Wrap Up Time for Chat Tickets Répondu8 votes 10 commentaires
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API Command for Setting an Agent's Status Répondu2 votes 10 commentaires
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Administrator control with no chat license8 votes 10 commentaires
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Steps cannot be copied and pasted when the instance changes.3 votes 9 commentaires
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Alert Admin when all agents are away/inactive16 votes 9 commentaires
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Connect other Flows from Present Options step12 votes 8 commentaires
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Automatic Switch from Messaging to Email Channels Post Chat Répondu18 votes 8 commentaires
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Zendesk chat widget subject field to be separated from system generated field Répondu1 vote 8 commentaires
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Transferring a chat Répondu8 votes 8 commentaires
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Allowed end user to do copy paste in live chat instead of attach a file via button4 votes 8 commentaires
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Change Messaging widget icon7 votes 8 commentaires
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CHAT - Ordem alfabética/ Filtro para pesquisa / Digitar dado para consulta11 votes 8 commentaires
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[ARCHIVED] Co-browsing/Screen sharing feature Répondu4 votes 8 commentaires