Feedback - Chat and Messaging (Chat)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Feature Request: Give Admins Ability to Change Agent Status Répondu66 votes 39 commentaires
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how to add an hyperlink in a chat message ? Répondu14 votes 29 commentaires
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Set Department after chat started Répondu24 votes 25 commentaires
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Disable offline messages for everyone Répondu15 votes 22 commentaires
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Custom prechat field Répondu23 votes 22 commentaires
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TIME on chat transcript email is not set to my timezone Répondu4 votes 17 commentaires
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Chat Priority Répondu14 votes 15 commentaires
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Ticket Subject Unchangable Répondu11 votes 14 commentaires
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'Assume agent' /'Log in as' option Répondu4 votes 14 commentaires
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Proactive Greeting with Pre Chat Form Répondu16 votes 14 commentaires
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Please Stop Solving My Tickets Without Telling Me Répondu0 votes 12 commentaires
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Wrap Up Time for Chat Tickets Répondu8 votes 10 commentaires
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API Command for Setting an Agent's Status Répondu2 votes 10 commentaires
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Automatic Switch from Messaging to Email Channels Post Chat Répondu18 votes 8 commentaires
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Zendesk chat widget subject field to be separated from system generated field Répondu1 vote 8 commentaires
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Transferring a chat Répondu8 votes 8 commentaires
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[ARCHIVED] Co-browsing/Screen sharing feature Répondu4 votes 8 commentaires
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Messaging JWT user authentication- update user profile? Répondu1 vote 7 commentaires
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Zopim Chat - Track Chats as Conversions - Google Analytics 4 Répondu2 votes 6 commentaires
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Using a custom form to add fields to the web widget Répondu0 votes 6 commentaires
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Repost: Feature Request: Give Admins Ability to Change Agent Status Répondu4 votes 6 commentaires
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Capability to leave autoresponses to idle end users that chat with us Répondu19 votes 6 commentaires
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Create ticket from chat even if the requester has left the chat Répondu0 votes 6 commentaires
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Answer bot support for date and number type custom field Répondu4 votes 5 commentaires
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Getting ticket ID from conversations API for ongoing chat Répondu3 votes 5 commentaires
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Call back feature in live chat Répondu2 votes 5 commentaires
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Request to Change Dropped Chats Logic Répondu27 votes 5 commentaires
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Customers will have to forcefully select a department. Répondu2 votes 5 commentaires
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Livechat help centre article links are too long and unprofessional Répondu3 votes 4 commentaires
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Zendesk Messaging - continuous conversations - Customization of Message and Email needed Répondu9 votes 4 commentaires