Feedback - Chat and Messaging (Chat)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Regarding upcoming changes to Answerbot and Flow Builder Épinglée2 votes 55 commentaires
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Product Feedback Post Template Épinglée0 votes 1 commentaire
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Product feedback guidelines & how to write a good feedback post Épinglée-1 votes 0 commentaires
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Add "Back" step in "Flow Builder"78 votes 72 commentaires
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Feature Request: Give Admins Ability to Change Agent Status Répondu64 votes 39 commentaires
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Ability for admins to logout agents48 votes 66 commentaires
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possibility to start a new chat conversation in our bot46 votes 80 commentaires
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Feature Request: Adjust Chat Timeout Period Non planifiée46 votes 21 commentaires
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Preview text as customer is typing Non planifiée46 votes 46 commentaires
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Close/End Chat button Non planifiée43 votes 51 commentaires
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Answer Bot / Messaging - Insert Custom Links28 votes 27 commentaires
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Agent Workspace: Notification when chat is transferred to agent Terminée26 votes 28 commentaires
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Request to Change Dropped Chats Logic Répondu26 votes 5 commentaires
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dynamic content in Flow Builder24 votes 15 commentaires
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Set Department after chat started Répondu24 votes 25 commentaires
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No IPs available in Chat23 votes 33 commentaires
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Custom prechat field Répondu23 votes 22 commentaires
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Changing the answerbot avatar22 votes 17 commentaires
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Ability to put an emoji on a client or agent message19 votes 0 commentaires
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Capability to leave autoresponses to idle end users that chat with us Répondu18 votes 6 commentaires
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Feature Request: Capability to suppress the "Operating hours have started" Notification18 votes 16 commentaires
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Add first name shortcut in chat18 votes 14 commentaires
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Reporting on Availability Time in Chat Planifiée16 votes 20 commentaires
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Proactive Greeting with Pre Chat Form Répondu16 votes 14 commentaires
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Enable Users to Self Send Transcripts from Messenger Conversations15 votes 14 commentaires
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ban visitors in agent workspace15 votes 10 commentaires
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View Chat History / Past messages on IOS and Android Terminée15 votes 6 commentaires
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Disable offline messages for everyone Répondu15 votes 22 commentaires
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"Start over" Zendesk Messaging Answer Bot14 votes 2 commentaires
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Automatic Switch from Messaging to Email Channels Post Chat Répondu14 votes 6 commentaires