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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Zendesk Messaging reset chat history when start a conversation
      Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...

      Publication le 28 juil. 2023 · Cong Hd

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      Unable to add image to Chatbot
      When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...

      Publication le 12 févr. 2025 · Kashif Qadrii

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      Messaging Widget URL to open Chat
      Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...

      Publication le 09 sept. 2022 · Will Yolen

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      Customer Idle Warning Notifications
      Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...

      Publication le 28 févr. 2024 · Joshua Bentley

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      AI Agent API Character limit too small
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 07 févr. 2025 · Alex Duffey

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      Hide history from messaging app once ticket is solved.
      In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a con...

      Publication le 16 août 2024 · Michael Koerner

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      "End Messaging" button
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 08 mai 2024 · Bobby Koch

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      Create trigger to "End Session" on messaging instead of agent doing manually
      Hi everyone - hoping this gets some traction as a ZD update   The question I raised to ZD Support: Is it possible to cre...

      Publication le 09 févr. 2025 · Nikki Mier

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      Messaging Feature Request - Time-based triggers
      Currently, all time-based triggers are available for Chat, but not for Messaging. This is probably related to the fact t...

      Publication le 22 avr. 2024 · Marius Wilhelmi

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      Chat should support attaching any file type + paste images directly into chat
      Avec réponse
      We keep getting complaints from our customers that the zendesk chat widget attach button is not very user-friendly. It ...

      Publication le 04 avr. 2024 · Mor Gazith

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