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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Messaging: create a new/separate tickets for each different issues reported in a messaging conversation
      We are implementing Messaging and I understand that Messaging is a continuous conversation, but our need is to create a ...

      Publication le 03 déc. 2023 · Antonio Naddeo

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      Wrap Up Time for Chat Tickets
      Avec réponse
      Hi, Similar to how you can set wrap up time limits on Talk, is it possible to do the same for Chat tickets? Agents fin...

      Publication le 09 nov. 2021 · Rina

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      Download the answer bot - tree
      It would be great if I can download the answer bot (decision tree) in format of CSV or any excel way.

      Publication le 17 janv. 2024 · Pawel Baczkowski

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      Answer bot support for date and number type custom field
      Avec réponse
      Answer bot needs to start supporting more types of custom fields like date, numbers and regex. It only supports text and...

      Publication le 27 avr. 2023 · Akash

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      Product Feedback: Messaging conversation notification
      Hello Team, It has been brought to our attention that a simple notification sound for when a messaging conversation pop...

      Publication le 06 nov. 2023 · Atanas Tomov

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      Product feedback: Zendesk messaging limitation with multibrand use-case
      Hello Team,  Currently there is a limitation in Zendesk where end-users can have only one external ID in their profile ...

      Publication le 22 nov. 2023 · Atanas Tomov

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      Pre-set messages/content when starting a new chat
      Hi all,   We would like to be able to invoke the Web Widget with additional context when starting/opening.   When we ope...

      Publication le 25 janv. 2025 · Wulf Sölter

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      Product Feedback: Notification Bell (messaging notifications)
      Hello Team,  When a messaging conversation is assigned from one agent to another, that agent receives a messaging notif...

      Publication le 01 déc. 2023 · Atanas Tomov

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      Capability to leave autoresponses to idle end users that chat with us
      Avec réponse
      Would like the ability to leave autoreponses (via triggers) to idle end users that chat with us.  For example:   2 min...

      Publication le 20 mai 2022 · Shane Monaco

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      Chats from Suspended Users
      Currently, if a user is suspended in Zendesk Support, they can still request a chat on our website, but this chat will n...

      Publication le 26 oct. 2023 · Bill Reed

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