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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).


Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...

Publication le 29 sept. 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Publication le 29 sept. 2023 · Shawna James

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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...

Publication le 08 mars 2023 · Jonathan Aniano

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Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...

Publication le 28 juil. 2023 · Cong Hd

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When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...

Publication le 12 févr. 2025 · Kashif Qadrii

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Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...

Publication le 09 sept. 2022 · Will Yolen

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Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...

Publication le 28 févr. 2024 · Joshua Bentley

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Publication le 07 févr. 2025 · Alex Duffey

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We are currently unable to implement Messenger due to the following:   - Ticket requests are limited to registered users...

Publication le 10 févr. 2025 · Matthew Surowiec

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Publication le 08 mai 2024 · Bobby Koch

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