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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Unable to sign in or reset password
      We are unable to sign into our dashboard and our website chat has been shut down all day.  I have repeatedly asked for a...

      Publication le 26 oct. 2023 · Swag

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      Request: Add Time-Based Messaging Triggers similar to Chat
      Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging...

      Publication le 27 déc. 2022 · Jeremy Mifsud

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      Prevent Agent Status Change If Another Agent Is Not Available
      Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for...

      Publication le 03 févr. 2022 · Ria Harris

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      Custom Avatar for System Responses
      Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...

      Publication le 11 mars 2024 · Joshua Bentley

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      Zendesk Messaging reset chat history when start a conversation
      Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...

      Publication le 28 juil. 2023 · Cong Hd

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      Unable to add image to Chatbot
      When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...

      Publication le 12 févr. 2025 · Kashif Qadrii

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      Messaging Widget URL to open Chat
      Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...

      Publication le 09 sept. 2022 · Will Yolen

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      AI Agent API Character limit too small
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 07 févr. 2025 · Alex Duffey

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      Hide history from messaging app once ticket is solved.
      In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a con...

      Publication le 16 août 2024 · Michael Koerner

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      "End Messaging" button
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 08 mai 2024 · Bobby Koch

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