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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Capability to leave autoresponses to idle end users that chat with us
      Avec réponse
      Would like the ability to leave autoreponses (via triggers) to idle end users that chat with us.  For example:   2 min...

      Publication le 20 mai 2022 · Shane Monaco

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      Chats from Suspended Users
      Currently, if a user is suspended in Zendesk Support, they can still request a chat on our website, but this chat will n...

      Publication le 26 oct. 2023 · Bill Reed

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      Character Counter in message box
      Character Counter option Feature Request Summary:  It would be helpful to have a character counter display near the ch...

      Publication le 30 mai 2023 · Jason Thees

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      Export Answerbot Answers
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 25 oct. 2024 · Nikki Goodson

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      Feature Request - Hide CSAT Score
      Avec réponse
      Hello, My team of agents gets incentives for meeting certain goals, one of which is CSAT. We recently had an agent that...

      Publication le 11 janv. 2019 · Claire

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      Make it easier to find the customer who interacted with messenger/bot but did not make it to agent handoff/ticket by surfacing Support User ID, or external_id
      When looking through the conversation histories, I sometimes find people who never made it to the step to speak to a hum...

      Publication le 14 janv. 2025 · Jason Kadlec

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      Need an Integration for GA4 / Messaging Web Widget
      Whereas before there were Zendesk-supported ways of integrating the Web Widget (Classic) with Universal Analytics and GA...

      Publication le 17 oct. 2023 · Thomas Barry

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      Customizing web widget text color in the header when using messaging
      Planifié
      We are using the web widget with messaging/answer bot functionality. The color of the heading of the widget is able to ...

      Publication le 31 mai 2022 · Trudy Slaght

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      Live Visitors on Site
      Before switching from Chats to Messaging, our team had the ability to view the Live Visitors and message them if needed....

      Publication le 03 janv. 2025 · Juliet Nelson

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      Feature Request: Capability to suppress the "Operating hours have started" Notification
      I didn't see an existing article about this, but it would be a plus if we could suppress and control the "Operating hour...

      Publication le 09 mai 2022 · Shane Monaco

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