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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).


Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for...

Publication le 03 févr. 2022 · Ria Harris

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Publication le 10 oct. 2023 · Ethan Smith

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Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...

Publication le 11 mars 2024 · Joshua Bentley

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Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...

Publication le 28 juil. 2023 · Cong Hd

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When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...

Publication le 12 févr. 2025 · Kashif Qadrii

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Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...

Publication le 09 sept. 2022 · Will Yolen

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Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...

Publication le 28 févr. 2024 · Joshua Bentley

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Publication le 07 févr. 2025 · Alex Duffey

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Publication le 08 mai 2024 · Bobby Koch

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Hi everyone - hoping this gets some traction as a ZD update   The question I raised to ZD Support: Is it possible to cre...

Publication le 09 févr. 2025 · Nikki Mier

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