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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Create feature for WhatsApp channel
      Avec réponse
      Agents are not able to broadcast a message to multiple users on WhatsApp channel or initially send out a WhatsApp messag...

      Publication le 24 juin 2021 · Stephanie Ng

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      Automatically account for daylight savings time
      When clocks go forward/back the system doesn't automatically adjust so either the operating hours have to be tricked or ...

      Publication le 13 oct. 2016 · carl

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      'Assume agent' /'Log in as' option
      Avec réponse
      I spend too much time showing agents how to adjust their settings. It would be easier if I could assume them (log in as ...

      Publication le 15 nov. 2016 · Sam Trachtenberg

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      Improving the accuracy of Japanese search in the messaging Answer bot.
      Feature Request Summary I want to improve the accuracy of the Answer bot's Japanese search in messaging. Add a menu wh...

      Publication le 11 nov. 2021 · 小林正左子

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      Search function within Flow Builder
      The more complex the flow, the more difficult it becomes to find mistakes in the steps.Therefore, I would like to have a...

      Publication le 15 oct. 2021 · 小林正左子

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      How to stop the auto notification as we read the customer text already (LINE) ?
      Avec réponse
      We have got big complaints from the customers aswhy don't you reply me? I saw the status show as you read my texts alrea...

      Publication le 04 juin 2021 · Customer Service Manager

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      Başka bir web sayfasına geçince bağlanan müşteriyi göremiyorum
      Canlı destek bir sayfada açıkken başka bir web sayfası açtığım zaman müşteri bağlantısında uyarı gelmiyor. Zil çalması g...

      Publication le 23 nov. 2021 · Aysegul Nuhoglu

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      Chat Simulation Zendesk
      Avec réponse
      Post Title: Chat Simulation Zendesk Feature Request Summary:  Currently, Chat simulation is only available if there is...

      Publication le 22 nov. 2021 · Jah Tan

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      Report a BUG about the FAQs page
      Issue description: When your end-user click to get into the FAQs, it shows an error that you cannot go back to the last ...

      Publication le 15 nov. 2021 · Brian

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      demande d'amélioration sur le Flowbuilder
      - Dans les messages du Bot on ne peut pas configurer un hyperlink, - Dans les messages du Bot on ne peut pas inclure ...

      Publication le 05 nov. 2021 · Lisa

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