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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Banning visitors post chat
      In the current form for banning these are the options: During the chat From the chat window, select Ban Visitor from ...

      Publication le 06 août 2018 · Lance Le Roux

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      Feature Request: Adjust Chat Timeout Period
      Non planifié
      Hello Support, I am aware that currently the chat timeout period for idle visitors chatting through desktop is 20 minut...

      Publication le 20 sept. 2017 · Alex Almanza

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      Custom prechat field
      Avec réponse
      Would really like the option to add one (or more) custom prechat fields - for instance allow  (or require) the user to f...

      Publication le 02 sept. 2015 · Mikkel Skovgaard Sørensen

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      [ARCHIVED] Co-browsing/Screen sharing feature
      Avec réponse
      Are there any plans for Zopim to release a screen sharing feature to their online chat into the near future? We are part...

      Publication le 18 nov. 2015 · Liz Creagh

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      Chat Bot Integration
      Avec réponse
      I am looking for integrated chatbot support with zopim chat integrated on website and mobile. Are you able to help with ...

      Publication le 28 nov. 2017 · Carlo Manalo

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      Renaming ticket subject in Messaging
      Avec réponse
      In Messaging we can’t rename ticket subject like we used to in legacy Support. Zendesk support told us (ticket #6505681)...

      Publication le 14 juin 2021 · Вячеслав Скорбеж

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      e-mail notification
      Avec réponse
      when chat is taken by agents, e-mail notifications are delivered. can I set it as a non-delivery notification status? ...

      Publication le 02 juil. 2021 · 정민 황

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      Typing Get In Touch Should Also Start The Chat
      Feature Request Summary:  If I type the phrase to get in touch with an agent, it should take the action as though I clic...

      Publication le 22 juil. 2021 · CJ Johnson

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      Customer guide clicking behaviour
      Avec réponse
      In Chat we could tell if a customer clicked on a guide we sent, now in Agent Workspace it doesn't look like that's possi...

      Publication le 30 juil. 2021 · Aileen D

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      What's New at Zendesk: August 2021
      This quarter, we’re trying something new with What’s New. Our event now lives on a fresh platform where you can expl...

      Publication le 20 août 2021 · Dave Dyson

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