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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Exporting Chat transcript
      If you have previously exported a chat transcript and then do another later the original email address from the previous...

      Publication le 19 mai 2021 · Karen Hayes

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      Can we customize the chat widget to make it draggable?
      We currently use the web widget for chat in our application. We are looking at options to make the chat widget draggable...

      Publication le 26 août 2020 · Vikas Shivananjappa

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      Chat Queue Limit
      Avec réponse
      We have a small chat team. However Zendesk has a hard coded chat queue of 30 that cannot be changed. This allows custome...

      Publication le 13 mai 2021 · Alex Duffey

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      Chat trigger to tag a chat when a customer has initiated a chat with an agent, but then the customer doesn't respond and remains idle
      We have spoken to Zendesk Support who has confirmed it is not currently possible to create a Chat trigger to tag a chat ...

      Publication le 25 mai 2021 · Kerry Charlton

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      Let me search for chat id Strings in the search box
      I'd like to be able to find chats based off the chat ID string. This is a unique value that is gathered in the ticket,  ...

      Publication le 29 juin 2021 · CJ Johnson

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      Suggestion - Chat partage d'écran
      Non planifié
      Bonjour Il serait intéressant de pouvoir partager et prendre la main lors d'une discussion CHAT. Pour un service clien...

      Publication le 02 juin 2021 · Ludoscape Klein

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      New feature request: hiding "arms" in the flow builder's decision tree
      We would like to be able to hide certain "arms" from the flow builder's decision tree as long as those are not meant to ...

      Publication le 17 mars 2021 · Constantin Grosse

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      Creating Token For Specific API-Chat API-Conversation API
      Avec réponse
      Hello, Tokens are created on Zendesk accountwide which creates Cyber security issues whenever we want to integrate any ...

      Publication le 17 juin 2021 · Eski Admin Hesabı

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      Gatilho de notificação após inatividade do agente
      Avec réponse
      Preciso criar um gatilho de notificação no chat que envie uma mensagem ao cliente quando houver 60 segundos de inativida...

      Publication le 08 juil. 2021 · Gabriela Carneiro

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      Sugestão de funcionalidade - Envio de links utilizando a "tag a" do html no chat.
      Esta funcionalidade tornaria o envio de artigos via link mais amigável para o usuário. Invés de: https://support.zendes...

      Publication le 04 juin 2021 · Caio Alexandre da Silva

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