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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Feature Request: Manual Log-Off of Chat Agents
      Avec réponse
      Please add a feature to Chat to allow an administrator to manually log Agents off.  This is helpful when Agents accident...

      Publication le 16 juil. 2021 · Scott Bauer

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      Let me search for the email address of a chatter from the search bar
      When you search chat history, you can only search for strings that appear in the conversation itself. This makes it very...

      Publication le 29 juin 2021 · CJ Johnson

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      Need ability to simulate multiple chats
      Avec réponse
      406546444794 states 'As of the moment, there is no native way to simulate multiple chats at once, but we understand your...

      Publication le 02 sept. 2021 · Michael Mulligan

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      Feature Request: Max Limit for Customer Wait Time
      Non planifié
      With a smaller team, we'd like to protect the customer experience by automatically turning chat off for new customers if...

      Publication le 26 juil. 2021 · Meg Gallear

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      Changing the way customers give us feedback (text/icons)
      Avec réponse
      Hi Zendesk Support! As the world shifts and consumers are looking for that personalized experience where ever they can,...

      Publication le 26 juil. 2021 · Stacy Cashin

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      Ratings Requests
      When using chat, the button to request a sat rating has a major latency before the ratings request registers and appears...

      Publication le 25 juin 2021 · Dat (Dan) Le

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      Want to Disable Emoji's
      We do not want Emoji's in our chat intractions

      Publication le 23 mars 2021 · Shreyans Mohnot

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      Feature request: Live Chat Audio Notification
      Avec réponse
      Hello,  Please introduce a feature that has an audio notification accompany the live chat box popping up when people vi...

      Publication le 09 août 2021 · Katie Bartley

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      We cannot receive Chat Push Notifications from Japan on iOS, but we can receive Push in Taiwan.
      Avec réponse
      Hi, Zendesk Team In recent days, when we use the Taiwan configuration, we can receive push messages on iOS, but we cann...

      Publication le 27 juil. 2021 · Null (Null Jin)

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      Agent Workspace UI Chat Department
      Avec réponse
      Feature Request Summary:  Zendesk should allow for Agent Workspace UI department names to be customizable, outside of t...

      Publication le 17 août 2021 · Khajik Khajadourian

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