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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Mixing real-time chat rules with other messaging channels (WhatsApp, Messenger, etc.)
      Recently, we changed our WhatsApp channels to the native format with Zendesk. We have several numbers that are specific ...

      Publication le 05 juin 2024 · Vinicius Henrique da Silva

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      Question related to "Announcement: Update to the the end session feature for messaging conversations".
      Hello team! Does this announcement mean that when the messaging ticket session ends, it no longer counts toward the agen...

      Publication le 22 nov. 2024 · Florencia Giudice

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      dynamic content in Flow Builder
      Terminé
      Feature Request Summary Use of dynamic content to manually translate Flow Builder messages   Use case Often the automa...

      Publication le 17 nov. 2021 · Giusy Admin

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      Bring back chat visitor list with Agent Workspace
      Our team leads need to be able to monitor live chats from a QA perspective and offer real-time feedback to newer agents....

      Publication le 15 févr. 2021 · Jamie Noell

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      Disable prompt when changing agent chat status
      Hello,I would like to have the option to disable the following prompt when changing one's chat status to ‘invisible.’ Wh...

      Publication le 21 nov. 2024 · Valerie Myland

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      Need to shorten the article URL links on Whatsapp Chatbot
      The article links that WhatsApp Chatbot suggests is too long and un professional. Would need a feature to shorten the li...

      Publication le 13 sept. 2024 · Shubhavi

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      Identify the Phone Number in the messaging Ticket.
      It is important to be able to identify from which phone number a client is contacted. We have clients who have more than...

      Publication le 07 mars 2024 · Thomas

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      Support Offered
      Hi,   I wanted to share feedback about my experiences with support. I find it to be Zendesk's biggest weakness, which is...

      Publication le 14 nov. 2024 · Christal Rosa

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      Updating the Thank You Message After CSAT Submission
      Requesting the ability to customize the thank-you message shown to customers after they submit a CSAT rating. This featu...

      Publication le 13 nov. 2024 · Srinibha

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      'Recommend Articles' based on user input as an 'Answer' in chat workflow
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 07 nov. 2024 · Todd Becker (RR)

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