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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Community Feedback: Dashboard Builder
      Épinglée
      Thank you for your continued engagement and feedback on our Dashboard Builder. As we work to enhance your experience, we...

      Publication le 13 mars 2025 · Walter Bellante

      17

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      -1

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      10

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      Help us improve Dashboard & Report permissions in Explore
      Épinglée
      We would love to understand how important it is for you and your company to be able to limit the ability to dele...

      Publication le 05 août 2024 · Patrycja Picha

      3

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      0

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      2

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      Product feedback guidelines & how to write a good feedback post
      Épinglée
      Welcome to the Product Feedback Topic for Zendesk's Reporting & Analytics (Explore)! No one knows o...

      Publication le 29 sept. 2023 · Shawna James

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      0

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      0

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      Product Feedback + Feature Request Post Template
      Épinglée
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publication le 29 sept. 2023 · Shawna James

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      1

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      0

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      Feature Request: Expand Datasets to Include Content and User Subscriptions

      Feature Request Summary:

      The Community dataset in Explore should be expanded to include Topic...

      Publication le 18 mai 2022 · Brianne Reinhardt

      5

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      7

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      8

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      Display the monthly average solved ticket per business hour
      Hi, if it's possible to calculate the average number for solved tickets per hour for assignees, based on the time they h...

      Publication le 26 nov. 2024 · Tarsus Li

      1

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      Metric for Automated Resolution
      highly appreciate is a metric or workaround to show up the status of automated results at the report.

      Publication le 28 mars 2025 · Carmen

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      Explore report on macro usage
      Non planifié
      Macros are such an important element of our workflow, being able to measure the usage of the macros, tickets solved with...

      Publication le 18 mai 2017 · Permanently deleted user

      94

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      113

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      49

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      Download reports from the new dashboards on Explore
      Avec réponse
      Within the new version of the dashboards, we can't download individual reports. This impacts us heavily since we often n...

      Publication le 28 nov. 2024 · Mayra

      5

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      5

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      "Select all" option on filters
      When using Beta Builder, I use the attribute "Ticket Subject" as a filter when reviewing Created Tickets. I want to choo...

      Publication le 13 nov. 2023 · Magdalena Primo

      6

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      5

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