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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Add "all history" to time filters on new dashboard
      This option is needed, otherwise you have to go into custom and set a wide date. 

      Publication le 13 nov. 2024 · Ashley M

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      Schedule individual reports
      I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequentl...

      Publication le 28 sept. 2022 · mfg

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      Add CC Attribute to Reporting
      There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team membe...

      Publication le 26 nov. 2019 · Michael Ferri

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      Download reports from the new dashboards on Explore
      Avec réponse
      Within the new version of the dashboards, we can't download individual reports. This impacts us heavily since we often n...

      Publication le 28 nov. 2024 · Mayra

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      Ability for non Admins to change the Zendesk Availability of other Agents
      Our Admin users are using an Explore Dashboard to view and change the Availablility status of our Agents.  Using this me...

      Publication le 05 févr. 2025 · Stuart French

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      Guide　記事の添付ファイルの利用状況が分かるようにして欲しい。
      お客様からどの程度活用されているか知るために、記事に添付されたフィアルのダウンロード（閲覧）回数を知りたい。そういった方法を今後用意していただきたい。

      Publication le 04 févr. 2025 · 加藤　暁生

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      Explore color conditional formatting is only in Table format :(
      Unfortunately, seems not possible to color coding your query reports only but in tables, it would be a very appreciated ...

      Publication le 26 mars 2020 · Diego

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      Pre-built metrics and/or ticket events for skill timeouts
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 28 janv. 2025 · Martin Sasse

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      Customer Response Visibility for New CAST Survey
      Hi,   I recently configured Zendesk's New CAST Survey launch, however we can't see the customer's reaction because there...

      Publication le 28 janv. 2025 · Forever New Admin

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      Why am I missing some much customization?
      I want to preface that if there are methods to accomplish what I'm talking about, they aren't clearly documented anywher...

      Publication le 29 janv. 2025 · Sam

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