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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      feature request: show country in talk reporting, cant see where users call us from
      Hello!   I recently enabled international outbound calls and I wanted to see which countries call us the most to calcula...

      Publication le 18 févr. 2025 · Pedro Cassian

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      Let me open queries in a new browser tab
      Planifié
      When I cmd+click on a query from the query list,  I want it to open in a new tab. I often want to compare multiple queri...

      Publication le 29 juin 2021 · CJ Johnson

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      CSAT Customization
      Planifié
      Currently CSAT supports only 2 binary scale " Good " or " BAD" as default even though we set it on a 5 -point scale ...

      Publication le 17 mars 2024 · Noriko Gipp

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      Add images to dashboards in the new dashboard builder
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 04 déc. 2024 · Jon Durlauf

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      Let me re-assign dashboard ownership
      Terminé
      I would like to be able to hand over ownership of a dashboard. For example, if I am a backend builder, I shouldn’t be th...

      Publication le 11 févr. 2021 · CJ Johnson

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      Expand the Backlog data set options
      Ticket backlog is an essential tool to determine ticket volumes and agent productivity.  The data set is very limited in...

      Publication le 22 août 2024 · bill cicchetti

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      Feature Request: Reporting on Article Labels in Explore
      Non planifié
      As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...

      Publication le 10 sept. 2020 · Michael Collins

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      Ability to restrict other admins/editors in editing my dashboard
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 06 déc. 2023 · Gerald J

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      Reports - End-user status attribute is misleading for suspended or deleted end-users
      I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...

      Publication le 12 févr. 2025 · Matthew Surowiec

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      Enable Hyperlinks on Reports Homepage
      Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...

      Publication le 12 févr. 2025 · Robby

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