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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Feature request: Ability to report on the 'Intelligence> Summary' for multiple tickets in a View
      I have created a View that lists certain Support tickets.  I want to be able to create a report which shows the 'Intelli...

      Publication le 21 nov. 2024 · Stuart French

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      Allow reports to show 0 value columns
      We have reports set up to display created ticket counts for different parameters as a column graph. For example tickets ...

      Publication le 30 janv. 2025 · Chris

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      Setting a filter default state
      Terminé
      Something useful in GoodData/Insights was the ability to add filters to a dashboard and set the default selections of th...

      Publication le 19 avr. 2019 · Elizabeth Toy

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      I want to open the Explore report in a new tab.
      Hello, I have a request regarding the report display in Explore. When opening multiple reports from the report list, it...

      Publication le 20 avr. 2023 · とうま

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      Sorting results by attribute in a table chart format
      From my comment in this article: https://support.zendesk.com/hc/en-us/articles/360022183794?page=1#comment_360002497954 ...

      Publication le 29 juil. 2019 · Hillary Latham

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      View help center usage by organization
      I am trying to find a way to view what articles an organization is looking at in our help center. We are trying to deter...

      Publication le 30 avr. 2024 · Miguel Contreras

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      Product feedback: reamed values to be pre-selected and saved for usage across all reports
      Non planifié
      Hi, When we need to use "Renamed set" in Explore in some of our reports it's not possible to pre-select values and to u...

      Publication le 19 avr. 2023 · Anastasia Kachanova

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      Product feedback: Live reporting in Zendesk to be more customizable
      Hi Team,    Unfortunately, currently Explore live reports cannot be edited, customized or created. It will be highly ben...

      Publication le 03 juil. 2024 · Georgi Tanchev

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      Sending a Scheduled Report in Explore
      Planifié
      Zendesk Explore only allows you to schedule the sending of Dashboards, when we need to be able to send specific Queries ...

      Publication le 19 déc. 2019 · Ruth Nogueron

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      Average Chat Concurrency - How is this Calculating?
      In both the out of the box, and custom built chat concurrency dashboards don't show a chat concurrency which makes sense...

      Publication le 14 mars 2022 · Zach Burns

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