Recherches récentes

Pas de recherche récente

Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

Nouvelle publication
Tout afficher
    Trier par activité récente
      Feature Request: Reporting on Article Labels in Explore
      Non planifié
      As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...

      Publication le 10 sept. 2020 · Michael Collins

      46

      Abonnés

      40

      Votes

      27

      Commentaires

      Ability to restrict other admins/editors in editing my dashboard
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 06 déc. 2023 · Gerald J

      4

      Abonnés

      4

      Votes

      2

      Commentaires

      Reports - End-user status attribute is misleading for suspended or deleted end-users
      I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...

      Publication le 12 févr. 2025 · Matthew Surowiec

      0

      Abonnés

      0

      Votes

      0

      Commentaire

      Enable Hyperlinks on Reports Homepage
      Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...

      Publication le 12 févr. 2025 · Robby

      1

      Abonné

      0

      Votes

      1

      Commentaire

      Omnichannel Dataset Data Restrictions
      Quick overview of product feature request or feedback and note who is affected by this issue:I have significant concerns...

      Publication le 22 nov. 2024 · Elaine Foster-Jones

      5

      Abonnés

      10

      Votes

      4

      Commentaires

      Schedule individual reports
      I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequentl...

      Publication le 28 sept. 2022 · mfg

      6

      Abonnés

      5

      Votes

      4

      Commentaires

      Add CC Attribute to Reporting
      There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team membe...

      Publication le 26 nov. 2019 · Michael Ferri

      39

      Abonnés

      35

      Votes

      27

      Commentaires

      Download reports from the new dashboards on Explore
      Avec réponse
      Within the new version of the dashboards, we can't download individual reports. This impacts us heavily since we often n...

      Publication le 28 nov. 2024 · Mayra

      4

      Abonnés

      0

      Votes

      4

      Commentaires

      Ability for non Admins to change the Zendesk Availability of other Agents
      Our Admin users are using an Explore Dashboard to view and change the Availablility status of our Agents.  Using this me...

      Publication le 05 févr. 2025 · Stuart French

      1

      Abonné

      2

      Votes

      1

      Commentaire

      Guide　記事の添付ファイルの利用状況が分かるようにして欲しい。
      お客様からどの程度活用されているか知るために、記事に添付されたフィアルのダウンロード（閲覧）回数を知りたい。そういった方法を今後用意していただきたい。

      Publication le 04 févr. 2025 · 加藤　暁生

      1

      Abonné

      0

      Votes

      1

      Commentaire