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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Feature request: Ability to report on the 'Intelligence> Summary' for multiple tickets in a View
      I have created a View that lists certain Support tickets.  I want to be able to create a report which shows the 'Intelli...

      Publication le 21 nov. 2024 · Stuart French

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      Explore report on macro usage
      Non planifié
      Macros are such an important element of our workflow, being able to measure the usage of the macros, tickets solved with...

      Publication le 18 mai 2017 · Permanently deleted user

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      View help center usage by organization
      I am trying to find a way to view what articles an organization is looking at in our help center. We are trying to deter...

      Publication le 30 avr. 2024 · Miguel Contreras

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      Product feedback: reamed values to be pre-selected and saved for usage across all reports
      Non planifié
      Hi, When we need to use "Renamed set" in Explore in some of our reports it's not possible to pre-select values and to u...

      Publication le 19 avr. 2023 · Anastasia Kachanova

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      Product feedback: Live reporting in Zendesk to be more customizable
      Hi Team,    Unfortunately, currently Explore live reports cannot be edited, customized or created. It will be highly ben...

      Publication le 03 juil. 2024 · Georgi Tanchev

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      Sending a Scheduled Report in Explore
      Planifié
      Zendesk Explore only allows you to schedule the sending of Dashboards, when we need to be able to send specific Queries ...

      Publication le 19 déc. 2019 · Ruth Nogueron

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      Announcing enhanced Explore performance with a 37-month data retention limit
      Original article:https://support.zendesk.com/hc/en-us/articles/8356594785050-Announcing-enhanced-Explore-performance-wit...

      Publication le 08 janv. 2025 · 小林正左子

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      Average Chat Concurrency - How is this Calculating?
      In both the out of the box, and custom built chat concurrency dashboards don't show a chat concurrency which makes sense...

      Publication le 14 mars 2022 · Zach Burns

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      Being able to report on custom fields or statuses in business hours
      We are looking to implement an additional timestamp in our reporting for when an issue has been fixed, but the ticket ca...

      Publication le 27 mars 2024 · Kristin Bouveng

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      Allow custom fields in Backlog Dataset
      We maintain a sizeable backlog as we manage a lot of back-and-forth in dealing with certain customers. It would be highl...

      Publication le 16 févr. 2019 · Barry McBride

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