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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      How to get a list of articles for each agent and the number of accesses (views) of those articles per month?
      Currently, to get a list of articles by  agent and the number of accesses (views) of those articles per monthb - we have...

      Publication le 23 févr. 2021 · Mary Paez

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      Linked problem field is missing in Explore
      I need the ability to report on the field "Linked problems", not sure why a system field would be missing in Explore.  E...

      Publication le 09 sept. 2021 · Tina Yates

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      Combine Knowledge Capture and Knowledge Base Datasets
      Are there any plans to combine the Knowledge Capture and Knowledge Base Datasets?  Use Case: I would like to break dow...

      Publication le 15 févr. 2021 · Chandra Mullineaux

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      Deleting queries used in a Dashboard
      Hi, I am facing an issue where I want to remove many of the queries that are used in a specific Dashboard. These querie...

      Publication le 23 sept. 2021 · WRO Jacuk-Zurak, Marta

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      View categories in the Zendesk Explore Knowledge Base
      I can see sections, but I can't see categories in the Zendesk Explore Knowledge Base.Without categories, it's completely...

      Publication le 22 avr. 2021 · 平中　大次郎

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      Hoping to see article upvotes and downvotes
      I hope to see the option to see all article upvotes and downvotes in the future. Currently, these will be calculated to ...

      Publication le 16 févr. 2021 · Karmen Koit

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      We need to measure linked ticket in a specific section for a specifik user segment
      What is the problem? We can not measure which internally (for our agents) published articles are linked in tickets W...

      Publication le 04 mars 2021 · Kalle Windefalk

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      I want a filter in the Explore attribute
      When adding a data filter in the Explore dashboardYou can use "updater's name" etc.But the choices will include the name...

      Publication le 06 mai 2021 · 蘇詩婷

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      Dashboard Drill in
      Hi there,    I've noticed that we can't use the Drill in function straight in the dashboards, can only use it in queri...

      Publication le 08 sept. 2021 · Vladimir P

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      But in FIND() function when using non-zero start index
      I think I have found a bug in FIND() when creating a standard calculated attribute in Explore. Scenario:I have two tick...

      Publication le 24 sept. 2021 · Terje Nilima Monsen

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